| Title: | Service Level Agreement |
| Description English: | A service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider. SLAs are output-based in that their purpose is specifically to define what the customer will receive. |
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SLA_001_A.docx | Download | 9 | 12/2/2016 | Arabic |